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If you are not happy with our service

Please contact us directly at [email protected]. It is important for us to hear your complaint so that we can quickly provide a solution that is fair.

If you are unhappy with the resolution

You can  lodge a complaint  to the Australian Financial Complaints Authority (AFCA). AFCA is our external dispute resolution provider and provides consumers and small businesses with fair, free and independent dispute resolution for financial complaints. For your reference, our AFCA membership number is 82878. You can find more details about how to lodge a complaint at