In this document “We Fix Credit”, “WFC”, “we” or “us” means We Fix Credit (Auspac) Pty Ltd ABN 37 622 800 837.
WFC complies with the Australian Privacy Principles (“APPs”) as contained in the Privacy Act 1988 (Cth). The APPs detail how personal information may be collected, used, disclosed, stored and destroyed, and how an individual may gain access to or make complaints about the personal information held about them. “Personal information” is information or an opinion about an identified individual, or about an individual who is reasonably identifiable. This policy details how WFC manages personal information about you.
We endeavour to collect business information only, however, the collection of personal information in some instances is necessary or unavoidable.
What personal information we collect and hold?
The kinds of personal information WFC collects from you or about you depend on the transaction you have entered into with us. The kinds of personal information that we commonly collect and hold from you or about you includes: your name, address, phone and fax numbers and email address, and in the case of credit applications, Credit File Information, Credit Score Information: date of birth, driver’s licence details, other credit information and details of your employment, and (where applicable) bank account details and credit card details. When you contact us via a request through our website, we record your name and the contact details you have given to us in that request. Where you provide us your details by way of a completed Information Sheet and fax/scan to us, we record your name and the contact details you have given to us in that request.
How we collect and hold personal information?
We aim to collect personal information directly from you, unless it is unreasonable or impracticable for us to do so. For example, we collect personal information from you or about you from letters, emails, faxes, application forms and contracts that you submit to us and telephone calls with us. In some instances, we may receive personal information about you from third parties, such as your broker, accountant, lawyer or financial planner, associated businesses, allied agencies and referrers. You can be anonymous or use a pseudonym when dealing with us, unless:
the use of your true identity is a legal requirement; or
it is impracticable for us to deal with you on such basis.
However, if you wish to be assisted with our services you will need to be identified and cannot be anonymous or use a pseudonym
Why we collect, hold, use and disclose personal information?
We collect, hold, use and disclose personal information from you or about you where it is reasonably necessary for us to carry out our business functions and activities. For example, we collect, hold, use and disclose your personal information as necessary to identify you or your organisation. We may act as an agent for you or your organisation. We routinely disclose your personal information to these third parties for them to assist us in carrying out our business functions and activities, however this is done with your written authority. If we do not collect, hold, use or disclose your personal information, or if you do not consent, then we may not be able to answer your enquiry, complete the transaction you have entered into, or have contracted us to provide. We also collect, hold, use and disclose your personal information for related purposes that you would reasonably expect, such as our administrative and accounting functions, fraud checks, providing you with information about other products offered by us, marketing and promotions, market research, newsletter communications, statistical collation, website traffic analysis. Where we wish to use or disclose your personal information for other purposes, we will obtain your consent. Where we use your personal information for marketing and promotional communications, you can opt out at any time by notifying us. Opt out procedures are also included in our marketing communications. We may also disclose your personal information to third parties (including government departments and enforcement bodies) where required or permitted by law or under subpoena.
How we hold and store personal information?
Your personal information is held and stored on paper, by electronic means or both. We have physical, electronic and procedural safeguards in place for personal information and take reasonable steps to ensure that your personal information is protected from misuse, interference, loss and unauthorised access, modification and disclosure:
Data held and stored on paper is stored in lockable filing cabinets contained within locked offices that are secure premises with secured entry.
Data held and stored electronically is protected by internal and external firewalls and password protected computers.
Data held and stored “in the cloud” is protected by industry standard security measures applied by our cloud service provider.
Data stored or archived off-site is contained within secure facilities. We also require our storage contractors to implement privacy safeguards.
Where we disclose personal information to third parties (including affiliated businesses), those third parties have in place privacy protection measures.
Our staff receive training on privacy procedures.
Destruction and De-identification
We will retain your personal information while ever it is required for any of our business functions, or for any other lawful purpose. We use secure methods to destroy or to permanently de-identify your personal information when it is no longer needed or if we determine that the personal information received is required to be destroyed or permanently de-identified. Should you instruct us to destroy your personal information, we will do so. Such request must be made in writing.
Currently we do not disclose personal information to overseas recipients. We may send personal information to overseas recipients where:
it is necessary to complete the transaction you have entered into; and
you have provided consent; or
we believe on reasonable grounds that the overseas recipient is required to deal with your personal information by enforceable laws which are similar to the requirements under the APPs; or
it is otherwise permitted by law.
Requests for access and correction
We have procedures in place for dealing with and responding to requests for access to, and correction of, the personal information held about you. In most cases, we expect that we will be able to comply with your request. However, if we do not agree to provide you access or to correct the information as requested, we will give you written reasons why. To assist us to keep our records up-to-date, please notify us of any changes to your personal information.
Complaints and Concerns
We have procedures in place for dealing complaints and concerns about our practices in relation to the Privacy Act and the APPs. We will respond to your complaint in accordance with the relevant provisions of the APPs. For further information, please see our statement on requests for access, correction of personal information and complaints handling.
How to contact the Australian Financial Complaints Authority (AFCA) The contact details for (AFCA): Online: www.afca.org.au Email: [email protected] Phone: 1800 931 678 Mail: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001
How to contact the Office of the Australian Information Commissioner (OAIC) The contact details for the OAIC: Online: www.oaic.gov.au Email: [email protected] Fax: 1300 363 992 Mail: Office of the Australian Information Commissioner GPO Box 5218 Sydney NSW 2001